1. Returns
We want you to be completely satisfied with your purchase. If you receive a defective herbal product, you may return it within 5 days of delivery. To be eligible for a return, the product must be in its original packaging and unused.
2. Refunds
Upon receiving the returned product, we will inspect it to verify the defect. If the defect is confirmed, we will process a refund to your original payment method. Please allow 14 business days for the refund to appear in your account.
3. Shipping
- Return Shipping: If the product is defective, we will cover the return shipping costs. Contact our customer support team to initiate the return process.
- Incorrect Address or Non-Delivery: If the product was not delivered due to an incorrect address provided by the customer, or if the customer fails to collect the package from the courier, we cannot offer a refund. Please ensure accurate shipping information during checkout.
- Lost or Damaged in Transit: If the product is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
4. Exclusions
The following situations are not eligible for returns or refunds:
- Change of Mind: We do not accept returns for products simply due to a change of mind.
- Allergic Reactions: Herbal products may cause allergic reactions in some individuals. We recommend patch testing before full use. If you experience an allergic reaction, discontinue use immediately and seek medical advice.
- Improper Storage or Usage: Products damaged due to improper storage or usage are not eligible for returns.
- Expired Products: Please check the expiration date on the product packaging. Expired products are not eligible for returns.
5. Contact Us
If you have any questions or need assistance, our customer support team is here to help. You can reach us via:
- Email: contact@vedaneobotanix.com
- Phone: +91 9650940808
Remember that this policy is subject to change, and we recommend reviewing it periodically. Thank you for choosing our herbal products, and we appreciate your trust in our brand! 